Refund and Returns Policy

Overview

Return and Refund Policy

Introduction

At Radhetech Digital Solutions Pvt Ltd, we strive to provide high-quality services to our clients. If you are not satisfied with our services, we offer a return and refund policy as outlined below.

Services Covered

This return and refund policy applies to the following services:

• Graphic Designing
• Video Editing
• Social Media Management
• Facebook Ads/Google Ads
• Website Designing and Development

Eligibility for Refund

1. Graphic Designing & Video Editing:
   • If the design or video does not meet the agreed-upon brief or quality standards, you may request revisions within 7 days of delivery.
   • If we fail to meet the revised requirements after two attempts, you are eligible for a refund of up to 50% of the service fee.
2. Social Media Management:
   • If you are not satisfied with the initial setup or monthly strategy, you can request changes within the first 15 days.
   • Refunds are not applicable for ongoing management services once the strategy has been approved and executed.
3. Facebook Ads/Google Ads:
   • If ad campaigns do not meet the agreed-upon performance metrics within the first 30 days, you may request a strategy review.
   • Refunds are not applicable for ad spend but may be considered for the service fee based on performance issues.
4. Website Designing and Development:
   • If the website does not meet the agreed-upon specifications, you can request revisions within 14 days of delivery.
   • If we fail to meet the revised requirements after two attempts, you are eligible for a refund of up to 50% of the service fee.

Process for Refund Request

1. Submit a Request:
   • Contact us at Contact@radhetech.in with your order details and reason for the refund request.
   • Include any supporting documents or evidence of the issues you encountered.
2. Review:
   • Our team will review your request and may ask for additional information or clarification.
   • We aim to resolve all requests within 10 business days.
3. Resolution:
   • If your request is approved, we will process the refund within 7 business days.
   • Refunds will be issued to the original payment method.

Conditions

• Refund requests must be made within the specified time frames for each service.
• Refunds will not be issued for services that have been partially or fully completed and delivered as per the agreed-upon specifications.
• Radhetech Digital Solutions Pvt Ltd reserves the right to refuse a refund if the request does not meet our policy criteria.

Contact Us

For any questions or concerns about our return and refund policy, please contact us at:

• Email: Contact@radhetech.in
• Phone: +919452967303

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To complete your return, we require a receipt or proof of purchase.